What is your general refund policy?
As our product is perishable, baked and decorated by our skilled staff, our refund policy is as follows:

• If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.
• If there is a defect in your product please return it promptly, or the portion remaining, within 2 days of pick up. In this case we will provide you a proportionate refund for the amount returned if we determine there is a quality deficiency. We retain the right to judge our product quality for ourselves.
• If you try one of our products and just don’t care for it, then we hope you try something different next time; however, a refund will not be given.
• Cancellations and/or changes for Kunafa or other pastries orders, must be made at least 1 business day in advance of the scheduled pick up time. A credit will be issued for cancellations received with proper notice. Your credit expires one year from the date of issue. NO CASH REFUNDS.
• No refund will be given ever for an amount in excess of the original purchase price regardless of circumstance.

Selena Sweets reserves the right to modify its exchange/return policy at any time. To start a return, please complete the contact us form

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